Terms and Conditions – Cuore Amore
These Terms and Conditions (“Terms”) govern all purchases made through the Cuore Amore online shop (“Cuore Amore”), a division of CUORE of Switzerland Inc. (“CUORE”). By placing an order, you (“Customer”) agree to these Terms.
1. Nature of Products
All products available through Cuore Amore are custom, made-to-order based on pre-designed templates. While made to order, these items do not require customer artwork approval, as designs are pre-established and cannot be altered.
2. Order Fulfillment
Because each product is made to order, production begins shortly after the order is placed. Typical delivery timelines are communicated at checkout and may vary based on volume and seasonal demand.
3. Payment
Full payment is required at the time of purchase. Accepted forms include major credit cards and other payment methods displayed at checkout.
4. Returns & Customer Satisfaction Guarantee
We stand behind the quality and performance of every Cuore Amore product. That’s why we offer a 30-day exchange policy, even if the item has been worn or ridden in.
To be eligible for an exchange:
- The return must be initiated within 30 days of delivery.
- Items must be returned clean and in reasonable condition.
- Customers must request a return authorization by contacting Cuore customer service.
Once returned and inspected, an exchange item will be issued. Exchanges depend on production timelines.
5. Cancellations
Because items are made-to-order, cancellations are not possible once the order has entered production.
6. Shipping
Shipping timelines are provided at checkout. Cuore is not responsible for delays caused by carriers or customs. Risk of loss transfers to the customer upon shipment.
7. Warranty
All Cuore Amore products are covered by a warranty against defects in materials and workmanship. This does not cover damage due to misuse, accidents, or normal wear. Warranty claims must be submitted with photos and a description of the issue.
8. Intellectual Property
All designs offered through Cuore Amore are the property of CUORE or its partners. Customers may not reproduce, modify, or resell the designs without written permission.
9. Governing Law
These Terms are governed by the laws of the State of Colorado, without regard to conflict-of-law principles. Any legal disputes shall be resolved in the appropriate courts of Boulder County, Colorado.
Have questions? Our customer service team is here to help ensure you’re completely satisfied with your Cuore Amore experience.