Due to the custom nature of this order, all sales are final and no returns will be accepted unless the merchandise is defective or upon mutual written agreement of the parties. Customer must notify CUORE of Switzerland, Inc. in writing within 48 hours of delivery of any defective merchandise. Customer shall be responsible for the safe packaging and timely return of any defective merchandise. Claims for loss or damage sustained in transit must be made upon the delivering carrier by Customer. It is suggested that the Customer hold all damaged goods and retain all cartons and packing materials for inspection by the delivering carrier.